We Celebrate You!
To our Customers and Partners,
Today
we kick off the well-known International Customer Service Week
celebrations. The theme for this year is to “Celebrate Service” with the
aim of appreciating service providers across the world that have poured
their time, care, and compassion into the work of serving customers.
It
is with this premise that I am honored to take this opportunity on
behalf of the Managing Director, the Board of Directors, the Management
Committee and all the employees of Absa Bank Tanzania Limited, to say
“Thank You”, for your continued contribution which has helped us to grow
into a better bank. We wouldn’t be successful as a business without
you.
In
commemoration of this year’s Customer Service Week, we want to assure
our esteemed customers that we are committed in making your banking
experience with us the most pleasant, in line with our customer centric
vision of being “obsessed with our customers”. We continue to deploy
multiple solutions, products, services that meet and surpass your needs.
The
voice of our customers is extremely important to us; hence we have
embedded multiple feedback channels and solutions that allows us to
capture feedback in real time across all our touchpoints. This has
helped us identify and address key pain points with the aim of
redefining the overall customer experience.
Our
goal is “Designing for the customer of the FUTURE, today” hence we have
built a strong management structure and continue to build strong
relationships with regulatory frameworks to allow us to serve you in the
most innovative and convenient way possible. Personalization of
services, customer milestones celebrations, 99% system & channels
availability which is way above the market average, enhanced
conventional digital channels with self-support capabilities and
lifestyle banking programs, are among the few of our success stories.
We
commit to provide safe solutions to create speed and efficiency in
service delivery to our customers. Few months ago, we successfully
launched the first QR Code ATM withdrawal in Tanzania; our customers can
now withdraw money from any Absa ATM with the Absa Mobile Banking App
using a QR code to bank safely and simply with contactless and card-free
cash withdrawals. That means less risk of card loss, cloning or
skimming, safer no-touch transactions, and faster withdrawals. All these
come at no additional cost to the customer.
As
we continue our journey to becoming a digitally led bank, we recently
deployed an innovative queue management system in our branches that uses
WhatsApp. Our branch queue management solution is designed to improve
customer experience by allowing them to bank with us on their
convenience while managing their time effectively.
Absa's
purpose is to bring possibilities to life and in a bid to address the
changing needs and growing importance of small and medium enterprises
(SMEs) in the country, we have revamped our SME proposition. This goes
to show how important SME are to the country, and as such, important to
us at Absa Bank Tanzania.
We
have also partnered with Visa to introduce a debit card that will
target businesses in Tanzania. These cards are linked to the business’
transaction account, aiming to help businesses track and manage
operational expenses efficiently, access cost saving benefits and make
easy and secure online transactions. This is more than a payment tool,
it’s a card that puts the business owner in control of their
transactions and expenses. The business owner will avoid many cashflow
management hurdles and all this can be detailed on the business monthly
statement so that they are able to know how much money was spent and for
what.
We
continue to enhance our online platform integrating financial
operations including payments and salary processing to support day to
day activities for our corporate customers. We recently have introduced
Absa Access – a single sign-on platform that lets our corporate clients
manage their finances with speed and intelligence. With greater
visibility and an intuitive view of business portfolio, Absa Access
enables our clients to take charge of their financial world; so they can
be more responsive and better able to make informed decisions to drive
their business growth across the continent.
We
invite you all to take full advantage of our bouquet of products as we
remain focused on ensuring we bring your possibilities to life.
As
part of our commitment of being a responsible corporate citizen this
year we sponsored community support in the Kili-marathon by donating
2,500 trees which have been planted along water sources in Kilimanjaro.
Our staff volunteered to donate blood for the CCBRT’s maternal ward as
part of spreading love during this year’s Valentine’s Day. We also
sponsored the Dar City Marathon 2022 held at Mnazi Mmoja grounds in
support of promoting healthy lifestyle to our staff, customers, and the
public.
To
our diverse base of services suppliers, thank you for your continued
support in ensuring we live up to our promise to customers. You forge
important partnership, and your consistency, resilience and continuity
has played an essential part in our purpose of Bringing Possibilities to
Life.
As
we continue to focus on building long-term banking relationships with
you, we thank you for being part of our bank’s growth and we value your
support and continued trust in us, which remains the true foundation of
our success.
We are extremely honored to serve you today and in the future.
We Listen. We Understand. We Care.
Director of Finance (CFO)-Obedi Laiser
Absa Bank Tanzania Limited.
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